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General Extraction Error

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  • General Extraction Error

    I just created an autoplay menu on a CD which works on some computers and not on others. I first created it in Autoplay 4, but just recently upgraded to version 5 pro and redesigned the menu from scratch, and get the same problem.

    When the menu tries to load, the computer pops up a dialog with the message "General Extraction Error at Location IMP1"

    This happens on some computers running XP, and others running windows ME, and I can't find anything common about them that I can use to diagnose the problem with. It runs fine on other computers sitting in the same network.

    I even tried to design a simple menu with no graphics and only simple text objects as buttons and it still gets the error.

    Any clues?

    I noticed a couple of other people have complained about this error in this forum but there was never any answers posted.

    Please help!

  • #2
    Please open a support ticket with your serial number and version info at http://support.indigorose.com. They'll probably want to look at your project file and get some more info from you to diagnose it.
    AutoPlay Media Studio 8.5 is Windows 10 compatible today!

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