XP runtime error

[Lynda Troka]

I just had a call from a person who tried to use one of my CDs in their computer. They are running XP Professional. When the CD is put into the computer an error message comes up saying, "Autoplay menu studio 3.0 has encountered a runtime problem and needs to close." The only way to get the icons on his desktop back is to take the CD out of the drive.
If he right clicks on the CD drive with his mouse, the autoplay option does not come up.
Any suggestions?

Thanks.

[Mark]

Re: XP runtime error

Hi,

Does this happen every time the user puts the CD in the Drive? Has the user rebooted? Does the problem still occur? What version of AutoPlay 3.0 are you using?

Also Lynda in the future please post in the AutoPlay forum.

mark.

[Lynda Troka]

Re: XP runtime error

Thanks for the reply. I must have clicked the wrong button and didn't notice, because I thought I was in the Autoplay forum. [img]/ubbthreads/images/icons/wink.gif[/img]
I've re-posted the message over to the other forum, with my answer to your question. So we can follow up over there.

I look forward to your reply.

Lynda