IRSetup causes knrl386.exe GPF

[fxdesigner]

I am trying your trial version of Setup Factory 5.0 and when it trys to start, I see the small popup window labeled setup in the middle of the desktop (initializing) and then I get the infamous blue screen; when I return to the desktop, I get the message IRSETUP has caused a General Protection Fault error at Knrl386.exe and I have no recourse, but to reboot. BTW the system is a Windows NT, with a Win98 shell, I tried the same program on my machine at home (Win98) and it worked fine. I created a small test setup file created with Setup Factory and tried again on the office machine and it crashed... Any thoughts?

InstallShield 6 has no problem
Wise InstallMaster has no problem

But I like yours best, so please help.

[Mark]

Re: IRSetup causes knrl386.exe GPF

Hi,
Here is a test, try opening up WordPad and see if it gives you an error. This sounds like a RICHED32.DLL problem. Starting up WordPad is a good way to test for this, because if there is an error with RICHED32.DLL then it will tell you.

mark.

[fxdesigner]

Re: IRSetup causes knrl386.exe GPF

Thanks for the advice, but that didn't work.
Wordpad opens just fine.

I'm certainly not implying the problem is Setup Factory, it's just frustrating not knowing for sure where the issue lies.

Any other thoughts?

What's odd is at first the program didn't want to install at all, but for some unknown reason, when I held down (can't remember) either the shiftkey and double-clicked, the icons all highlighted on my desktop and started executing and then your program installed... It still hung-up after the install, but it did stay on the desktop with a shortcut icon and the program does open up, but anything made from it crashes. It does as I stated, work just fine on an HP with Win98 at home, but I'm afraid for obvious reasons to create a install exe and have it randomly crashing systems.

[fxdesigner]

Re: IRSetup causes knrl386.exe GPF

Just a note...

I tried using the install program in safe mode and lo and behold it worked, but trying again in a "real" environment, it crashed.

I went as far as reinstalling win98 2ndEd and it still crashed on a "fresh" system.

I'm stumped.

[fxdesigner]

Re: IRSetup causes knrl386.exe GPF

Just a note...

I tried using the install program in safe mode and lo and behold it worked, but trying again in a "real" environment, it crashed.

I went as far as reinstalling win98 2ndEd and it still crashed on a "fresh" system.

I'm stumped.

[wpk4]

Re: IRSetup causes knrl386.exe GPF

I am getting the same error message and I don't have any of your products. How else would an attempt to install something create an IRSETUP error? Do other vendors use your product. Has a solution to this problem been found? Please respond to my e-mail. Thank You.

[Mark]

Re: IRSetup causes knrl386.exe GPF

Hi fxdesigner,
Do you have any Anti Virus Software installed? If it works in Safe-Mode and not in "real mode" I would take a look at this Microsoft Trouble Shooting Guide ( http://support.microsoft.com/support.../Q192/9/26.asp ). This guide will show you how to isolate the problem on your system; probably this is some sort of a conflict.
If you solve your problem or figure out what the conflict is please contact me with the results.

mark.

[Mark]

Re: IRSetup causes knrl386.exe GPF

Hi wpk4,
Setup Factory is a program used to create installations. So you are probably trying to install a program that used Setup Factory to create its installation. I suggest you contact the company with your troubles, or see if the suggestions I gave fxdesigner help.

mark.