irsetup 6 crashes on win9

[rknol]

IRSETUP.EXE crashes on the computer of one of my customers, even when he starts WIN98 in safe mode. The error occurs when irsetup registers dll's. I've run this setup on several computers (win95b, win98, winme and winxp) without problems.

The error is (in spanish):
IRSETUP provocó un error de página no válida en el módulo <desconocido> de 0000:00000000.
In english it's something like: IRSETUP has caused an invalid page-error in module <unknown> on 0000:00000000.

What could be the cause of this error and how can I solve it?

[Mark]

Re: irsetup 6 crashes on win9

Hi,

If this error is happening during the registration of DLL's it might be caused by the order in which you are registering your DLL's. Make sure that if one of your DLL's is a dependency of another of your DLL's that it is registered first.

You might also ask your user to empty their system's temporary directory and then restart their computer.

Another source of good information is the “installation log file”, try looking at that and see if it provides any information. I.E. which file is your installation crashing on? Is it the same file each time?

mark.

[rknol]

Re: irsetup 6 crashes on win9

The last line in the logfile is "registering fonts". There are no fonts in the setup to register. On the dialogscreens it shows "registering DLL's", but it doesn't write that to the logfile.

[Mark]

Re: irsetup 6 crashes on win9

Hi,

Do you have any idea what the first DLL being registered is?

Are you registering them manually or are you doing it through file properties? If you are not registering the files manually then the first DLL to be registered is the first DLL that appears in the Setup Factory File list, when you first launch Setup Factory, before the list is sorted.

You might also want to look on the main Setup Factory design screen and make sure that none of you files are displaying erroneous dates i.e. July 23. 2004.

Have you asked your user to clean out their temporary directory and then reboot?

mark.