SUF6.0.0.2 -- installer hangs.

[jassing]

Created an installer with 6.0.0.2.
When running the resulting installer on NT4 Terminal Server it "stopped responding"

The last text I saw it display was "registering fonts" and then nothing. I'm not installing any fonts, so I'm not sure what's going on there.

I've beenwaiting for 30 minutes now.. other systems install rapidly.

Any thoughts?
I tried it 3 times, each itme "registering fonts" is clearly shown, then hangs.....

[Mark]

Re: SUF6.0.0.2 -- installer hangs.

Hi,

Did you create a Installation log file? If so perhaps you could post its contents.

Do you have the correct permissions to be installing on the Server? Are you registering any DLL's or OCX's? Are you installing any system files?

Perhaps you could e-mail your Setup Factory project file to: [email protected] so that I can see what you are doing.

mark.

[jassing]

Re: SUF6.0.0.2 -- installer hangs.

Re: permissions etc. Yes, I am an administrator. "change user /install" was also used.

Re: project -- mailed.

re: install log:

Setup Factory 6.0 Installation Log
==================================
Date/Time: 18-Dec-01 01:55:58 PM

[Performing Actions]
START: Perform action: Assign Value
Variable name = %Old%
Value = False
Evaluate Value as expression = FALSE
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: Assign Value
START: Perform action: IF
Condition = 2452262 - 2452261 > 30
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: END IF
START: Perform action: Read from Registry
Variable name = %RegEmail%
Default value =
Main key = HKEY_LOCAL_MACHINE
Sub key = Software\Microsoft\User Information
Value name = E-mail Address
TRUE if exists = FALSE
Auto-expand if REG_EXPAND_SZ = TRUE
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 1
END: Perform action: Read from Registry
START: Perform action: Assign Value
Variable name = %RegProxyPort%
Value = 8080
Evaluate Value as expression = FALSE
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: Assign Value
START: Perform action: Assign Value
Variable name = %RegProxyAddress%
Value =
Evaluate Value as expression = FALSE
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: Assign Value
START: Perform action: Check Internet Connection
Variable = %IsConnected%
Site to connect to = www.jassing.com
(On Error) User notification mode = Custom
Custom Message = Failed internet test.
(On Error) Action = Continue

Result = 0
END: Perform action: Check Internet Connection
START: Perform action: Assign Value
Variable name = %UserProxyType%
Value = 4
Evaluate Value as expression = FALSE
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: Assign Value
START: Perform action: Read File Information
Information to collect = Version
Variable name = %vfprt%
Default value = 0.0.0.0
File name = M:\WTSRV\System32\vfp7r.dll
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: Read File Information
START: Perform action: Assign Value
Variable name = %UserSerialNumber%
Value = DEMO
Evaluate Value as expression = FALSE
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: Assign Value

[Displaying Before Installing Screens]
Displaying screen: Welcome - Side Banner (English)
Displaying screen: Scrolling Text (English)
Displaying screen: License Agreement (English)
Displaying screen: Verify Serial Number (English)
Displaying screen: User Information (English)
Displaying screen: Proxy Type (English)

[Performing Actions]
START: Perform action: IF
Condition = 0=0
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: IF
START: Perform action: Assign Value
Variable name = "%UserProxyType%"
Value = 4
Evaluate Value as expression = FALSE
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: Assign Value
START: Perform action: END IF


Result = 0
END: Perform action: END IF
START: Perform action: IF
Condition = 0=1
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: END IF
START: Perform action: IF
Condition = 0=2
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: END IF
START: Perform action: IF
Condition = 0=3
(On Error) User notification mode = None
(On Error) Action = Continue

Result = 0
END: Perform action: END IF
Displaying screen: Select Install Folder (English)
Displaying screen: Select Shortcut Folder (English)
Displaying screen: Ready to Install (English)

[Installing from Archive]
r:\josha\mz\makezipcode.exe (Installed)
M:\WTSRV\System32\DiskSerial.dll (Installed)
M:\WTSRV\System32\msvcrt.dll (Skipped)
r:\josha\mz\bbSysTray.fll (Installed)
r:\josha\mz\MAIL03.ICO (Installed)

[Mark]

Re: SUF6.0.0.2 -- installer hangs.

Hi,

What happens if you try running a blank install on the NT 4 server? Does it fail as well?

Have you tried rebuilding your installation? One of the tests that you could do is adding one file to your installation at a time and see if it fails when a certain file is installed.

As far as it displaying "Installing Fonts" even though you are not installing any, Setup Factory always runs though this step even if there are no fonts to install.

Hopefully your test will help point us in the right direction.

mark.

[jassing]

Re: SUF6.0.0.2 -- installer hangs.

so the project file lead to no clues.

All I have to do is the files? one at a time. I can do that....

It'll be a few days..

The "installing fonts" -- that was hopefully a clue; as a previous problem with "installing fonts" hung.. perhaps this is a hold over? No fonts being installed; but that's the last "task" it performed.