Backslash character on Asian operating systems

[paulroberts]

Hi,

I've just received the results of a test of our application on various Asian versions of Windows - specifically Japanese, Korean, Chinese (Traditional) and Chinese (Simplified). It's unclear at this stage whether they are using Windows 98 or Windows 2000.

The tester has reported that on the "Select Install Folder" screen, the installer displays the pathname incorrectly - the backslash characters are replaced by (in his words) "an unknown character - a kind of hieroglyph".

The installer wasn't built with any Asian language files, and defaults to English - but we'd like to keep it this way if possible, as we don't have language files for Korean or Japanese.

Is there any way that the backslash issue can be resolved without using additional .lng files?

Many thanks

Paul

[Mark]

Re: Backslash character on Asian operating systems

Hi,

What is the character after the '\'? What version of Setup Factory are you using? Do you know what this character looks like?

mark.

[paulroberts]

Re: Backslash character on Asian operating systems

The character after the \ is just a standard ASCII character. The path that the tester was seeing incorrectly displayed was this:

C:\Program Files\Agassi Tennis Generation

The installer was built using Setup Factory 6.0.1.0. I'll try and get a screenshot from the tester asap.

Thanks

[paulroberts]

Re: Backslash character on Asian operating systems

Hi Mark,

Here's a screenshot of the offending character:

http://www.haggisco.clara.net/korean.jpg

Thanks

Paul

[Mark]

Re: Backslash character on Asian operating systems

Hi,

What does the user's command prompt look like? START -> RUN -> CMD. Does the installation actually occur properly? What happens if the users try to replace the strange characters with backslash's of their own?

I've looked into this problem and it appears to be a known issue, but it appears as though the symbol is treated as a backslash.


mark.