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  • Uninstaller problem

    I tried to submit the following request to the support, but the form at http://www.indigorose.com/support/form4.php seems broken since when I click on submit nothing happens.

    We created an installation package with an uninstaller using Setup Factory 6.0.1.2. When run, the uninstaller doesn't remove every files, as you can see:

    Directory di C:\tmp\wild\wild_1000d

    10/12/2002 16.54 <DIR> .
    10/12/2002 16.54 <DIR> ..
    26/09/2002 16.02 24.576 KBAbsent.dll
    10/12/2002 11.48 <DIR> skin
    10/12/2002 16.54 <DIR> sounds

    Directory di C:\tmp\wild\wild_1000d\skin

    10/12/2002 11.48 <DIR> .
    10/12/2002 11.48 <DIR> ..
    10/12/2002 16.54 <DIR> blue
    0 File 0 byte

    Directory di C:\tmp\wild\wild_1000d\skin\blue

    10/12/2002 16.54 <DIR> .
    10/12/2002 16.54 <DIR> ..
    10/12/2002 16.54 <DIR> buttons
    10/12/2002 16.54 <DIR> elements
    0 File 0 byte

    Directory di C:\tmp\wild\wild_1000d\skin\blue\buttons

    10/12/2002 16.54 <DIR> .
    10/12/2002 16.54 <DIR> ..
    20/11/2002 10.19 4.308 news.gif
    21/10/2002 15.41 1.567 news_panel.gif
    22/10/2002 13.10 4.638 new_search.gif
    3 File 10.513 byte

    Directory di C:\tmp\wild\wild_1000d\skin\blue\elements

    10/12/2002 16.54 <DIR> .
    10/12/2002 16.54 <DIR> ..
    21/10/2002 15.41 1.027 news_title.jpg
    1 File 1.027 byte

    Directory di C:\tmp\wild\wild_1000d\sounds

    10/12/2002 16.54 <DIR> .
    10/12/2002 16.54 <DIR> ..
    21/03/2002 09.42 9.996 NewMessage.wav
    1 File 9.996 byte


    We can't find any reason for this behaviour. Our installation package is quite simple and straightforward; the files aren't locked or still in use by other apps.

    We experienced this problem on two different XP systems; on a W98 system the problem doesn't happen.

    Thanks,
    Marco

  • #2
    Re: Uninstaller problem

    You can email a support request anytime to [email protected]

    Corey Milner
    Creative Director, Indigo Rose Software

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