Installation process asks for "disk #2", but there isn't any

[FrankLaFond]

Greetings,

We use Setup Factory 6.0.1.2 to create our installers and it has worked flawlessly for some time now. Just recently, we've had several users complain of the installer failing with the error dialog:
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Please insert disk #2. If the files on this disk can be found in another location (for example, on another drive), enter the full path to these files or click the Browse button to select a path.
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The installer is a single setup.exe file, so there are no other files to open.

In one case, I believe we have seen this behavior when a user was out of disk space. It also seemed possible that this would happen if there were permission problems to write to the TEMP or installation areas. In this case, the user claims that neither of these conditions apply. Any other ideas about what could be causing this problem?

Installer configuration:

All files are added to the Archive view
Output file segment size = Largest Possible
Installer size = ~16MB.

[Brett]

Re: Installation process asks for "disk #2", but there isn't any

The most common reason for that error is that the user dows not have the enitre setup file. For example, the CD is bad or they did not get a complete download.

[FrankLaFond]

Re: Installation process asks for "disk #2", but there isn't any

Thanks, Brett. The user was able to run using a slightly earlier version of the installer, so I have not yet gotten feedback as to how many bytes the broken installer was. I will continue to research that possibility.

In general, we have seen this behavior several times recently and had never seen it before. Is there anything else about latest version of SetupFactory (6.0.1.2) or the fact that more users have Windows XP that might be contributing to this, or should I be looking carefully at the setup of the server people use to download our software? Ever since we switched to Setup Factory, ease of installation has been a given for our software until just recently. I want to do whatever I can to keep it that way.

Thanks again for your insights.

Frank.

[Darryl]

Re: Installation process asks for "disk #2", but there isn't any

Hi Frank,

I agree with Brett, that this is most likely due to an incomplete or corrupt download of the file. If you are offering the file for download, you should use the "Verify Archive Before Installing" feature which can be found on the SETTINGS tab of GENERAL DESIGN. If that is your cause, using that feature will eliminate the problem. If you are not using that feature currently, start doing so and if you find that you are still having problems with this type of problem, post back and we'll explore other possible cases, however I'm pretty confident that this will solve most of the issues.

[FrankLaFond]

Re: Installation process asks for "disk #2", but there isn't any

Thank you both. You were correct. After getting in touch with the customer, they indeed had 3MB of our 16MB installer. I have selected the "Verify archive before installing" setting, so we'll be able to detect this condition in the future.

Thank you for the prompt and useful feedback. Your level of service is truly outstanding.

Frank.

[Darryl]

Re: Installation process asks for "disk #2", but there isn't any

We're happy to hear you found the source of the problem and were happy to help.