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Launcher Error - failed to read setup engine

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  • Launcher Error - failed to read setup engine

    I have a customer who is getting a Launcher Error - failed to read setup engine message when she tries to install our software.

    We had a customer years ago with the same error and it turned out to be the result of a setup that hadn't downloaded completely.

    The customer who currently has the problem has tried re-downloading the software. We have verified the download is the correct size but still no joy.

    Can anyone suggest where else I should be looking for a possible cause?

    With many thanks.
    ~Andrea.

  • #2
    If the file is indeed complete, then it could be that there is not enough memory to extract the installer.

    Ulrich

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    • #3
      I get this all the time when people try to install to a virtual machine, reading the installer from a shared/network drive...
      Is the file local or over a network?

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