Server script decryption error on Chinese Windows XP

[SvenskLars]

Hi,
I am getting the error code 3603 when trying to run my update script on a Chinese Windows XP. The update script is working fine when the update is executed from an English Windows XP or Windows Vista. The server script file can be downloaded to the Chinese Windows XP computer via Internet Explorer, so there is no "download" error or connection errors.
Does anyone know what to do? We have noticed similar problems on Japanese OS as well but I do not have the details for that.

Log:

[06/07/2007 10:06:10] Success Update started: C:\Program Files\Foo\Update\up.exe
[06/07/2007 10:06:10] Notice Update engine version: 2.0.6.0
[06/07/2007 10:06:10] Notice Product: Foo, version %ProductVer%
[06/07/2007 10:06:10] Success Language set: Primary = 4, Secondary = 2
[06/07/2007 10:06:10] Success Load plugin: C:\DOCUME~1\tester\LOCALS~1\Temp\_ir_tu2_temp_0\IR Zip.lmd
[06/07/2007 10:06:10] Success Include script: _TU20_Global_Functions.lua
[06/07/2007 10:06:10] Success Display screen: Welcome
[06/07/2007 10:06:23] Success Display screen: Download Server Script
[06/07/2007 10:06:28] Error Script: Download Server Script > On Start, [114]: return true; (3603)
[06/07/2007 10:06:29] Success Display screen: Download Server Script Failed
[06/07/2007 10:08:42] Success Run client data event: Client Script
[06/07/2007 10:08:42] Notice Exit update process (Return code: 5)

//Regards L-O

[Mark]

Hi SvenskLars,

The error that you are getting means the following:

3603 - "An error occurred when trying to read the server file. (Mismatched encryption key?)"

This error occurs when TrueUpdate attempts to decrypt the ServerFile and them load the resulting data. Have you changed your encryption key at any time?

Can you get this error to occur when starting a new TrueUpdate 2.0 project?

[SvenskLars]

Hi,
The strange thing is that exactly the same files work on an English Windows XP. (xcopied between the test machines) So if we have changed the encryption keys in the past or not shouldn't matter?

//L-O

[Mark]

Well I would make sure that all of the files are the exact same on both computers. I.e. copy all of client and data files so that you can be sure that all computers are working with the same versions.

If that still fails, try starting a brand new TrueUpdate 2.0 project and create a simple test case. Then move the entire new project to the test machine and see if you get the same results then.

[SvenskLars]

Hi,
I have now tested the update client more extensible, and the result is kind of strange…….

I did what Mark suggested. I started a brand new project. I made a Wizard Styled Interface, True Update default theme, Download method http, Update method custom  Run Multiple Installer/Patch Files (HTTP/HTTPS) otherwise just clicked throw the wizard. The first test worked fine.

Then I started to add language by language, after each language I executed the update client on both English Windows Vista and Simplified Chinese Windows XP.

After added English (default), Traditional Chinese, Simplified Chinese, French, German, Italian Portuguese all worked OK. BUT after added Russian all stopped to work on Chinese Windows XP. (Error Script: Download Server Script > On Start, [114]: return true; (3603))

Now I can run the update client with following languages: English, Chinese Traditional, Chinese Simplified, French, German, Italian, Portuguese, Spanish, Japanese and Korean, but as soon as I add Russian the update stops on the Server scrip decryption (Error Script: Download Server Script > On Start, [114]: return true; (3603)).

This is only happens on a Chinese Windows. Everything works fine on English Windows Vista/XP.

Exactly the same thing happens on a Japanese Windows XP but it is not Russian that is the problem. On Japanese it is Simplified Chinese. This is a major problem for us!
What is the problem, can it be solved?

[Mark]

Hi SvenskLars,

That is very interesting.

1. What happens if you remove the Russian language file once you have added it?
2. What happens if you restart and add the Russian language file first? Does the problem still happen?
3. Are you using the default Russian language file that was provided with TrueUpdate?
4. Try uninstalling TrueUpdate and then reinstalling it to see if that has any effects on the problem.

[selva]

Same Error..How resolve this?

Hi SvenskLars,

That is very interesting.

1. What happens if you remove the Russian language file once you have added it?
2. What happens if you restart and add the Russian language file first? Does the problem still happen?
3. Are you using the default Russian language file that was provided with TrueUpdate?
4. Try uninstalling TrueUpdate and then reinstalling it to see if that has any effects on the problem.

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Hi All,
We are getting the same error in TrueUpdate. We have added 6 languages(English,Simplyfied Chinese,Japanese,Koren,Thai,Viet) . Trueupdate client not working in Chinese,Jap,Koren Operating systems. We were tried above setps.But still getting same error. Pls help us to resolve this issue.