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An error occurred when trying to download the server file (3611)

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  • An error occurred when trying to download the server file (3611)

    Can some one help that I am getting 3611 when i run my live update client?
    But when I checked on the IE the url is working fine and the server certificate is also valid.

    This problem is for particular machine (Windows Vista Home Premium), Also other users reported success for all
    Windows Vista editions. What could be the problem? I have confirmed that the logged on user has Administrative rights.

    [02/06/2008 16:45:04] Success Update started: C:\Program Files\GreenStar\<product>2.0\<product>\Updater.exe
    [02/06/2008 16:45:04] Notice Update engine version: 2.0.6.0
    [02/06/2008 16:45:04] Notice Product: <product>, version %ProductVer%
    [02/06/2008 16:45:04] Success Language set: Primary = 9, Secondary = 1
    [02/06/2008 16:45:04] Success Load plugin: C:\Users\user01\AppData\Local\Temp\_ir_tu2_temp_0\ IRZip.lmd
    [02/06/2008 16:45:04] Success Include script: _TU20_Global_Functions.lua
    [02/06/2008 16:45:05] Success Display screen: Welcome
    [02/06/2008 16:45:06] Success Display screen: Collect Preferences
    [02/06/2008 16:45:07] Success Language set: Primary = 9, Secondary = 1
    [02/06/2008 16:45:10] Success Display screen: Download Server Script
    [02/06/2008 16:45:10] Error An error occurred when trying to download the server file. Server ID: https://<URL> : An error occurred while trying to open the HTTP file. (3611)
    [02/06/2008 16:45:10] Error Script: Download Server Script > On Start, Line 114 (3611)
    [02/06/2008 16:45:10] Success Display screen: Download Server Script Failed
    [02/06/2008 16:45:30] Success Run client data event: Client Script
    [02/06/2008 16:45:30] Notice Exit update process (Return code: 5)

    Thanks in advance
    Sugumar

  • #2
    Hello,

    I am having the same issues with XP Pro and Windows Server 2003 SP1.

    any help with this issue is greatly appreciateed.

    Comment


    • #3
      Any updates on this? Lorne, Could you help?

      Comment


      • #4
        Finally, I found that proxy was not configured in IE. After setting the proxy information it worked.

        Comment

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