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Installation freezes on some machines

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  • Installation freezes on some machines

    Lately i am running in to an issue where in on some Windows 10 machines, the installer freezes indefinitely (the process needs to be killed eventually). Repeated attempts result in the same behavior. After looking at the installation log i noticed that the installer freezes when it tries to copy the file "IRIMG1.BMP". Following is the line /action it freezes on

    "Copy uninstall image file: C:\Users\<USER_NAME>\AppData\Local\Temp\_ir_sf_tem p_0\IRIMG1.BMP->C:\Program Files (x86)\<COMPANY>\<PRODUCT>\Uninstall\IRIMG1.BMP"

    After looking at the temp folder, i realized that that is one of my theme image files (out of three).
    1) What exactly is that copy action doing?
    2) Can i have control on that temp. folder "_ir_sf_temp_0"?

    Thanks,
    James

  • #2
    Ulrich Can you please share your thoughts on this?

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