Setup Factory 9.3.1 Uninstaller not removing folders

[asdf123123]

I'm using setup factory 9.3.1 which installs my application fine, however upon uninstalling the application it doesn't seem to remove any folders (files do get removed though) in the installation folder, nor any of the uninstaller support files and executable even on reboot. The uninstall.xml contains a series of folders under the <UninstallFolders> tag but doesn't remove any of them. I even manually set the parent folders using UninstallData.AddItem(UNINDATA_FOLDERS, {FolderPath=installationFolder}); on the install actions and logging seems to say it successfully but again folder and it's children don't seem to be removed. In the uninstall log file I have a bunch of [06/06/2019 17:10:27] Success Remove file: xxx but there isn't a single one that says Remove Folder.

I'm not sure what I'm doing incorrectly or if this version is buggy, any ideas?

[Ulrich]

Simply adding the %AppFolder% to be removed will most likely fail, as it cannot be removed if there is still at least one sub folder or file present - for example the uninstaller executable itself. You should see in the uninstallation log that the removal failed, and why.
In order to completely remove the application folder, all files and existing sub folders should be removed previously.

Ulrich

[asdf123123]

I should have been more clear, the folder paths are all done automatically and that was sort of a last ditch attempt to get it to work. There are countless folders, with no items inside them not being removed. The uninstaller log does not specify any failures or errors.

[asdf123123]

Furthermore Uninstall support files aren't being removed either, surely this is something that would automatically be done? There is no mention in the log file either about it deleting successfully nor errors about removing these support files.

[Ulrich]

Please attach the project file, the installation log file and the uninstall.xml file (after the installation finished), and finally the uninstaller log file (after the uninstallation).

Ulrich

[asdf123123]

Is it possible to send you this information privately? As I'm not too keen on uploading this information to a public forum.

[Ulrich]

Sure, the Customer Portal can be found here: https://www.indigorose.com/customers/
If you are a licensed user and have current maintenance, please submit a support ticket.

Ulrich

[asdf123123]

I have a license but no longer have a maintenance plan. Is this an alternative, or can I purchase a one-time off support or something?

[Ulrich]

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