The package is not a valid Win32 application

[DevoTaylor]

I have customer who confirmed they use Windows XP SP3 and they get this message with my installer.
the package is not a valid Win32 application.

I use the latest version of Setup Factory. Why is this customer getting this message?

[DevoTaylor]

I also have selected to use all OS systems which includes the Windows XP SP2 or higher according to the documents.

[Ulrich]

Do you digitally sign your installer? Then ask your customer to check if the signature is valid. The message suggests a corrupted or incomplete download...

Ulrich

[DevoTaylor]

Thanks Ulrich as i had a feeling it was something on his end because hundreds of others have no issues.

[DevoTaylor]

I added Windows XP Pro to virtualbox and tested myself and i too get the message this is not a valid 32 bit application. And this is SP3. So what now?

[DevoTaylor]

Solved. I am still new and i should select 32bit under platform so the installer will work for both 32bit and 64bit.