''irSetup.exe'' needs confirmation to run.

[annayro]

A fairly large number of our clients confirm that when launching our setup made with setup factory (the setup is signed) they get the message I have attached.

The protection system detect '' irSetup.exe '' as a false positive.

Could it be that irsetup.exe is not signed?

How can we solve this problem


Thanks in advance.

[Ulrich]

Looks like the runtime was not signed. You need to use the code signing settings to properly sign the installer runtime, the uninstaller, and the self-extractor. Just signing the self-extractor (the final *.exe) can cause this kind of problem. If you have doubts, please check the explanations in the documentation first. If you have still issues afterwards, please show your settings.

Ulrich