DLL issue with VB6 setup.

[Sgroi]

I'm using the trial version of Setup Factory to convert a VB6 app from Windows Server 2008 to Windows Server 2016.
The issue I'm having is with ntdll.dll, it's crashing the setup. It looks like the issue is the version it's using. The event viewer shows the faulting module for the dll is in the System32 directory. It should be accessing the version in SysWOW64. Is there any way to force the app to use the 32 bit version? Or could it be a different issue?

Faulting application name: TMS.exe, version: 1.0.0.312, time stamp: 0x6099961c
Faulting module name: ntdll.dll, version: 10.0.14393.4350, time stamp: 0x606eb0f6
Exception code: 0xc0000005
Fault offset: 0x00082cdb
Faulting process id: 0x16ec
Faulting application start time: 0x01d747fdb4f62915
Faulting application path: C:\Programs\TMS.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9f5c60cf-7c33-4d73-bd0c-3ae2ed679acd
Faulting package full name:
Faulting package-relative application ID:

[Ulrich]

The ntdll.dll is part of the operating system and should never be added to the files of your setup. Make sure you include only your application, and custom controls which are not already part of the operating system.

Ulrich

[Sgroi]

Thanks for reply Ulrich. The dll wasn't included in my distribution, Windows already had both the 32 and 64 bit versions of the dll installed. From the log, it looks like the program is trying to use the 64 version of the dll. Is there a way in Setup Factory to specify the correct version or is that something that Windows handles automatically?

[Ulrich]

Please attach the project file. There appear to be a few things wrong with it, starting with the target folder, based on the error message (application path "C:\Programs\TMS.exe") .

Ulrich

[Sgroi]

My company is very sensitive about program names and file structures so I modified them. Here's the original error event output and the project file.

Faulting application name: TMS2.exe, version: 1.0.0.312, time stamp: 0x6099961c
Faulting module name: ntdll.dll, version: 10.0.14393.4350, time stamp: 0x606eb0f6
Exception code: 0xc0000005
Fault offset: 0x00082cdb
Faulting process id: 0x16ec
Faulting application start time: 0x01d747fdb4f62915
Faulting application path: C:\Transaver\TMS2\TMS2.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9f5c60cf-7c33-4d73-bd0c-3ae2ed679acd
Faulting package full name:
Faulting package-relative application ID:

There are three projects in the program group, here's the project file from the main program

Type=Exe
Reference=*\G{00020430-0000-0000-C000-000000000046}#2.0#0#..\..\..\..\..\..\..\..\Window s\system32\stdole2.tlb#OLE Automation
Object={A49CE0E0-C0F9-11D2-B0EA-00A024695830}#1.0#0; tidate8.ocx
Object={66A90C01-346D-11D2-9BC0-00A024695830}#1.0#0; timask8.ocx
Object={49CBFCC0-1337-11D2-9BBF-00A024695830}#1.0#0; tinumb8.ocx
Object={66A5AC41-25A9-11D2-9BBF-00A024695830}#1.0#0; titime8.ocx
Object={0AFE7BE0-11B7-4A3E-978D-D4501E9A57FE}#1.0#0; c1sizer.ocx
Object={CDF1175F-8D7D-431B-8B61-069CB3A80DD6}#1.0#0; Spell8.ocx
Object={605925BE-4799-4093-A2E7-39323147E70E}#1.0#0; C1Query8.OCX
Reference=*\G{C10EF3FA-DEBF-4189-8859-C35CA400BBA8}#8.0#0#..\..\..\..\..\..\..\..\Window s\system32\xadb8.ocx#ComponentOne XArrayDB 8.0 Object
Reference=*\G{EF53050B-882E-4776-B643-EDA472E8E3F2}#2.7#0#..\..\..\..\..\..\..\..\Progra m Files\Common Files\System\ado\msado27.tlb#Microsoft ActiveX Data Objects 2.7 Library
Reference=*\G{6B263850-900B-11D0-9484-00A0C91110ED}#1.0#0#..\..\..\..\..\..\..\..\Window s\system32\msstdfmt.dll#Microsoft Data Formatting Object Library
Reference=*\G{56BF9020-7A2F-11D0-9482-00A0C91110ED}#1.0#0#..\..\..\..\..\..\..\..\Window s\system32\MSBIND.DLL#Microsoft Data Binding Collection
Object={8D02DC4E-BFE1-4A08-9F2A-F268CB42CDFB}#3.0#0; Actbar3.ocx
Object={F514BE21-8D87-4DB5-9B1B-4204C81D2AD4}#1.0#0; TwnPRO4.dll
Object={ED512BE6-6629-4FB4-953D-D0C353847163}#1.0#0; ImagXpr7.dll
Reference=*\G{00062FFF-0000-0000-C000-000000000046}#9.2#0#..\..\..\..\..\..\..\..\Progra m Files\Microsoft Office\OFFICE11\msoutl.olb#Microsoft Outlook 11.0 Object Library
Reference=*\G{00020905-0000-0000-C000-000000000046}#8.3#0#..\..\..\..\..\..\..\..\Progra m Files\Microsoft Office\OFFICE11\MSWORD.OLB#Microsoft Word 11.0 Object Library
Reference=*\G{8620B873-D801-11D2-AC47-00600832A1F6}#2.1#0#..\..\..\..\..\..\..\..\Progra m Files\Microshit\VBPrnDlg.dll#Microsoft VB Printer Dialog(PSS)
Reference=*\G{78165D71-DF28-11D3-9A89-005004A56D53}#1.0#0#..\..\..\..\..\..\..\..\Progra m Files\Adobe\Acrobat 6.0\Acrobat\Acrobat.tlb#Adobe Acrobat 6.0 Type Library
Reference=*\G{91147A58-DFE4-47C0-8E76-987FC1A6001B}#3.0#0#..\..\..\..\..\..\..\..\Progra m Files\Common Files\MSSoap\Binaries\MSSOAP30.dll#Microsoft Soap Type Library v3.0
Reference=*\G{F5078F18-C551-11D3-89B9-0000F81FE221}#6.0#0#..\..\..\..\..\..\..\..\Window s\System32\msxml6.dll#Microsoft XML, v6.0
Reference=*\G{61ED18D9-419D-4069-BD4C-99076BEE32CD}#1.2#0#..\..\TOL\TOL.dll#
Reference=*\G{C337B6E3-5EEE-4280-B560-40A0728B5014}#1.0#0#..\..\..\AppBuilder\Src\AppBui lder.dll#AppBuilder
Object={2BF1CD1B-7F24-43B3-BF97-5129AF686CF0}#9.0#0; ABComoBob.ocx
Object={60CCE6A8-5C61-4F30-8513-F57EED62E86A}#8.0#0; todl8.ocx
Object={831FDD16-0C5C-11D2-A9FC-0000F8754DA1}#2.1#0; MSCOMCTL.OCX
Object={562E3E04-2C31-4ECE-83F4-4017EEE51D40}#8.0#0; todg8.ocx
Object={BC4A37D8-D35C-4E0D-A498-E011291F9523}#3.0#0; ABScritter.ocx
Object={67397AA1-7FB1-11D0-B148-00A0C922E820}#6.0#0; MSADODC.OCX
Object={F9043C88-F6F2-101A-A3C9-08002B2F49FB}#1.2#0; COMDLG32.OCX
Form=ClaimInfo2.frm
Form=ClaimInfo1.frm
Module=basImport; Import.bas
Module=libAPI; ..\..\..\Lib\API.bas
Form=ClaimExpressClose.frm
Form=RptOpts.frm
Class=libCTooltip; ..\..\..\Lib\CTooltip.cls
Form=CompLoc.frm
Form=VoucherBrowse.frm
Module=libObject; ..\..\..\Lib\Object.bas
Form=CompLocDoc.frm
Module=libPrinter; ..\..\..\Lib\Printer.bas
Form=ClaimDet.frm
Form=Consol.frm
Module=libDataType; ..\..\..\Lib\DataType.bas
Module=libString; ..\..\..\Lib\String.bas
Form=VoucherReassignTo.frm
Form=VoucherInvoice.frm
Form=ClientPricingDetailImport.frm
Form=VoucherInfo2.frm
Form=DataLinking1.frm
Form=CompLocOpts.frm
Form=ConsolDoc.frm
Module=basMain; Main.bas
Form=ClaimDoc.frm
Form=Splash.frm
Form=VoucherDet.frm
Class=Detail; Detail.cls
Class=Request; Request.cls
Class=Response; Response.cls
Form=ConsolNote.frm
Form=ConsolNoteAction.frm
Form=VoucherEDIControl.frm
Form=VoucherSavings.frm
Form=VoucherInfo1.frm
Form=VoucherPayee.frm
IconForm="frmSplash"
Startup="Sub Main"
HelpFile=""
Title="TMS2"
ExeName32="TMS2.exe"
Command32=""
Name="TMS2"
HelpContextID="0"
Description="Transaver Management System"
CompatibleMode="0"
MajorVer=1
MinorVer=0
RevisionVer=312
AutoIncrementVer=1
ServerSupportFiles=0
VersionCompanyName="Transaver"
VersionFileDescription="Transaver Management System"
VersionLegalCopyright="Legal Description"
VersionProductName="Transaver Management System"
CompilationType=0
OptimizationType=2
FavorPentiumPro(tm)=0
CodeViewDebugInfo=0
NoAliasing=0
BoundsCheck=0
OverflowCheck=0
FlPointCheck=-1
FDIVCheck=0
UnroundedFP=0
StartMode=0
Unattended=0
Retained=0
ThreadPerObject=0
MaxNumberOfThreads=1
RemoveUnusedControlInfo=0
DebugStartupOption=0

[MS Transaction Server]
AutoRefresh=1

[Ulrich]

I am sorry, but the information you posted is not what I asked for and does not help. The error is happening in the application named "TMS2.exe", not in our product. If you are unable to share how you are installing your product publicly in this user forum, you can purchase a license and submit a support ticket (where you can send the project file directly to me). Should Setup Factory not fit your needs, you can ask for a refund.

Ulrich

[Sgroi]

Thanks Ulrich, I appreciate all of your help.