Win 7, Win 8.1 and Win10 loses uninstall Icons

[zonk1495]

Hello,

my Application installer was created with Setup-Factory-9.
But since I use Setup-factory-9 i have always the same problem with my uninstall-icon under windows. The problem is, that windows loses the uninstall icon/app and I can only uninstall my application with an Cleaner/Uninstaller like "SlimCleaner" or other.

With Win 7 windows loses only sometimes the icon/app, but with win 8.1 and win 10. The icon is direct after installation available, but some minutes later its gone, where ever.

Is this problem known and is there a solution for that. The result of this problem is, that the Uninstaller cannot be used.

I hope anyone can help, because I looked for a long time for a solution.

Thanks in advance.

[Ulrich]

Please open a support ticket and attach your project file. From your description, it appears that you or aren't storing the uninstaller at the proper location, or you have some incorrect scripting in your setup.

Ulrich